Refund & Cancellation Policy

1. Subscription cancellation

You may cancel your QuipKey subscription at any time from within your owner dashboard under the Financials → Subscription section, or by contacting us at [email protected].

When you cancel, your subscription remains active until the end of your current billing period. You will not be charged again after that date. You retain full access to all features and data until the period ends.

You may reactivate a cancelled subscription at any time before the billing period ends by visiting your dashboard and clicking Reactivate Subscription.

2. Refund policy

Subscription fees are non-refundable for the current billing period once charged. We do not provide prorated refunds for partial months when you cancel mid-cycle.

Exceptions: A refund may be issued at our discretion if:

• You were charged in error (duplicate charge, billing system failure).
• The service was unavailable for more than 24 consecutive hours due to an issue on our end.
• You contact us within 7 days of the charge and have not used the platform during that period.

To request a refund, email [email protected] with your account email and the reason for your request. We will respond within 3 business days.

3. When billing begins

There is no free trial period. Creating an account is free and no charge is made at signup. Subscription billing begins automatically when your first property passes ownership verification; a valid payment method is required before verification can be completed. Your subscription amount is calculated per unit and adjusts automatically as verified properties, units, or staff seats are added or removed.

4. Rent payments and service job transactions

QuipKey facilitates rent collection and service job payments between property owners, tenants, and service professionals. These transactions are governed by the agreements between those parties and are processed by Stripe and Rotessa.

• Rent payments: Tenants may dispute a rent charge by contacting their landlord directly through the platform. Disputes are handled between the tenant and owner. QuipKey does not adjudicate rent disputes.
• Service job escrow: Funds held in escrow for service jobs are released only after the owner approves the completed work with video proof. If a job is disputed, the funds remain held until the dispute is resolved between the owner and service professional. Contact [email protected] to open a dispute.
• Credit checks and add-ons: Credit check fees are non-refundable once the check has been initiated, as the cost is incurred immediately with the credit bureau.

5. Chargebacks and disputes

If you believe a charge is unauthorized or incorrect, please contact us at [email protected] before initiating a chargeback with your bank or card issuer. We will work to resolve the issue promptly and, where warranted, issue a refund directly — which is faster than the chargeback process.

Initiating a chargeback without first contacting us may result in your account being suspended while the dispute is investigated.

6. Account termination by QuipKey

If QuipKey terminates your account due to a violation of our Terms of Service, no refund will be issued for the current or any prior billing periods. If we terminate your account for reasons unrelated to a violation, we will issue a prorated refund for the unused portion of your current billing period.

7. Contact us

For any billing questions, refund requests, or disputes, contact our support team at [email protected]. We respond within 1–3 business days.