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Legal

Terms of Service

Last updated: May 2025

1. Agreement to terms

By creating an account or using the QuipKey platform (“Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Platform. These Terms form a legally binding agreement between you and QuipKey (“we”, “us”, “our”).

2. Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use the Platform. The Platform is available to users in the United States and Canada. By using the Platform, you confirm you meet these requirements.

3. User roles and accounts

The Platform serves five distinct roles: property owners (landlords), tenants (renters), service professionals, property managers, and building concierge staff. You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activity that occurs under your account.
  • Providing accurate and truthful information during registration and use.
  • Notifying us immediately of any unauthorized access to your account.

4. Subscriptions and billing

Access to the Platform is provided on a subscription basis, billed per unit per month. Subscriptions are subject to the pricing and plan terms displayed at the time of purchase. Prices are in USD unless otherwise stated.

  • Subscriptions renew automatically unless cancelled before the renewal date.
  • Subscription billing begins when your first property passes ownership verification. A valid payment method is required before verification can be completed. There is no free trial period.
  • Downgrading, upgrading, or cancelling your plan can be done at any time from your account settings.
  • Refunds are not provided for partial billing periods, except where required by applicable law.

5. Payments and funds

QuipKey facilitates rent collection and service payments through third-party processors (Stripe and Rotessa). You agree to their respective terms when using payment features. You acknowledge:

  • Funds held in escrow for service jobs are released upon verified job completion only.
  • Video proof of completion is required before service professional payouts are released.
  • ACH/PAD transfers are free for tenants. Credit card processing fees are disclosed to and borne by the paying party.
  • QuipKey is not a bank. We do not hold funds on your behalf outside of service escrow flows.

6. Service professional marketplace

Service professionals must complete KYC (identity verification) before accepting jobs. By accepting a job, a service professional agrees to complete the work as described and submit live video proof upon completion. QuipKey takes a platform commission on completed jobs as disclosed in our pricing. Disputes between landlords and service professionals are handled through our in-platform dispute resolution process.

7. Electronic signatures

E-signatures created on the Platform are legally binding in the United States under the ESIGN Act and in Canada under applicable provincial electronic commerce legislation and PIPEDA. Each signature is logged with a SHA-256 hash, timestamp, IP address, and user ID. By signing a document on the Platform, you consent to the use of electronic signatures and agree they carry the same legal weight as a handwritten signature.

8. Prohibited conduct

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
  • Post false, misleading, or fraudulent information, including fake maintenance requests or fabricated video proof.
  • Attempt to circumvent payment obligations, including blocking legitimate rent transactions.
  • Interfere with or disrupt the Platform's infrastructure or security measures.
  • Attempt to access other users' accounts or data without authorization.
  • Reverse engineer, copy, or resell the Platform without written permission.

9. Intellectual property

The Platform, including its software, design, trademarks, and content, is owned by QuipKey and protected by copyright, trademark, and other intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Platform for its intended purposes. You retain ownership of the data you upload to the Platform.

10. Disclaimers

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied. QuipKey does not guarantee that the Platform will be uninterrupted, error-free, or free of viruses. QuipKey is not a law firm and does not provide legal advice. Lease templates are provided for convenience only; consult a qualified attorney for jurisdiction-specific legal requirements.

11. Limitation of liability

To the maximum extent permitted by applicable law, QuipKey's total liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the greater of (a) the amount you paid to QuipKey in the 12 months preceding the claim or (b) USD $100. QuipKey is not liable for any indirect, incidental, special, or consequential damages.

12. Termination

You may terminate your account at any time from your account settings. We may suspend or terminate your account immediately if you violate these Terms or if we reasonably believe your use of the Platform poses a risk to other users or the Platform's integrity. Upon termination, your right to use the Platform ceases immediately. Data retention after termination is governed by our Privacy Policy.

13. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein (for Canadian users) or the laws of the State of Delaware (for US users), without regard to conflict of law principles. Any dispute arising under these Terms shall first be submitted to good-faith negotiation. If unresolved, disputes shall be settled by binding arbitration rather than in court, except that either party may seek injunctive relief in a court of competent jurisdiction.

14. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use after that date constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms? Contact us at [email protected].